“We're avoiding the potentially ugly, confronting image in the proverbial mirror that another human always holds up to us when we interact face-to-face or show up emotionally. We're avoiding being vulnerable. We don't like the mirror; exposing our vulnerability is terrifying. But it's precisely this reflection in the other, and in the world, that has always tamed our worst impulses and held us accountable. An offended look on a friend's face makes us recognise our insensitivity. A smile can encourage our commitment to making changes within ourselves. Calling someone back when an issue is in our court, and apologising or front-footing things, sees us rise to our better selves. That's how we grow and become kinder humans.”