“All things being equal, we’ll find a sympathetic story that explains and justifies our own behavior. We remember what we got right, and as we’ll explore in the next chapter, we ascribe generally good intentions to ourselves. Ninety-three percent of American motorists believe they are better-than-average drivers. In a 2007 BusinessWeek poll, 90 percent of the managers surveyed believed their performance in the workplace to be in the top 10 percent.4 These biases can make difference spotting tougher still since we each feel it’s the other who is biased. In fact, we’re both biased, and we each need the other in order to see the whole picture more clearly.”