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Kate   Murphy

“The most valuable lesson I’ve learned as a journalist is that everybody is interesting if you ask the right questions. If someone is dull or uninteresting, it’s on you. Researchers at the University of Utah found that when talking to inattentive listeners, speakers remembered less information and were less articulate in the information they conveyed. Conversely, they found that attentive listeners elicited more information, relevant detail, and elaboration from speakers, even when the listeners didn’t ask any questions. So if you’re barely listening to someone because you think that person is boring or not worth your time, you will actually make it so.”

Kate Murphy, You're Not Listening: What You're Missing and Why It Matters
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You're Not Listening: What You're Missing and Why It Matters You're Not Listening: What You're Missing and Why It Matters by Kate Murphy
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