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William Ury

“Instead of telling your friend, “I’m not going with you to the game,” say, “I’ll catch you after the game.” In other words, put your focus on the positive while creating the boundary you need.”

William Ury, The Power of a Positive No: How to Say No and Still Get to Yes
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The Power of a Positive No: How to Say No and Still Get to Yes The Power of a Positive No: How to Say No and Still Get to Yes by William Ury
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