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Chris Voss

“In other words, labeling an emotion—applying rational words to a fear—disrupts its raw intensity.”

― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It
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Never Split the Difference: Negotiating as if Your Life Depended on It Never Split the Difference: Negotiating as if Your Life Depended on It by Chris Voss
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