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William Ury

“You need confidence to stand up for yourself in the face of the other’s reaction. You need power to be able to follow through on your No if the other refuses to respect it.”

William Ury, The Power of a Positive No: How to Say No and Still Get to Yes
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The Power of a Positive No: How to Say No and Still Get to Yes The Power of a Positive No: How to Say No and Still Get to Yes by William Ury
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