“If you take a pit bull approach with another pit bull, you generally end up with a messy scene and lots of bruised feelings and resentment. Luckily, there’s another way without all the mess. It’s just four simple steps: 1.  Use the late-night FM DJ voice. 2.  Start with “I’m sorry . . .” 3.  Mirror. 4.  Silence. At least four seconds, to let the mirror work its magic on your counterpart. 5.  Repeat.”