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“Problem-Solving Together Given what you and the other person have each learned, what would improve the situation going forward? Can you brainstorm creative ways to satisfy both of your needs? Where your needs conflict, can you use equitable standards to ensure a fair and workable way to resolve the conflict?”

Douglas Stone, Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations: How to Discuss What Matters Most Difficult Conversations: How to Discuss What Matters Most by Douglas Stone
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