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“Expressing Your Views and Feelings Your goal should be to express your views and feelings to your own satisfaction. You hope that the other person will understand what you are saying, and perhaps be moved by it, but you can’t count on that. What you can do is say, as well as you can, what is important for you to say about your views, intentions, contributions, feelings, and identity issues. You can share your story.”

Douglas Stone, Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations: How to Discuss What Matters Most Difficult Conversations: How to Discuss What Matters Most by Douglas Stone
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