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“Next, we need to explore our assumptions about the other person’s intentions. To what extent are our feelings based on an untested assumption about their intentions? Might the other person have acted unintentionally, or from multiple and conflicting intentions? How does our view of their intentions affect how we feel? And what about our own intentions? What was motivating us? How might our actions have impacted them? Does that change how we feel?”

Douglas Stone, Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations: How to Discuss What Matters Most Difficult Conversations: How to Discuss What Matters Most by Douglas Stone
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