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“»It is generally not possible simply to maintain a level of process performance. A process will tend to erode no matter what, even if a standard is defined, explained to everyone, and posted. […] Any organized process naturally tends to decline to a chaotic state if we leave it alone. […] A process is either slipping back or being improved.«”

Mike Rother, Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results
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Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results by Mike Rother
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