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Skyler asked this question about Exactly What to Say: The Magic Words for Influence and Impact:
Would this book be helpful to someone not in sales?
Alex Absolutely - we all think and act in language. This book was especially helpful for making small changes to produce results (there are specific "re-fr…moreAbsolutely - we all think and act in language. This book was especially helpful for making small changes to produce results (there are specific "re-framing" phrases that work well in everyday life).(less)
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Exactly What to Say
by Phil M. Jones
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