It's very small stuff like that, very often-that somebody sees something and has the wrong impression. The only way to learn that is by doing a lot of testing. In fact, that's one of the reasons why the iPod was such a phenomenal success where the MP3 players before were not. The iPod had the design sensibility of an average person just trying to listen to music, whereas the previous MP3 players were kind of technical exercises in understanding how music files are stored, and perhaps required very delicate balancing of your fingers to hit the buttons the right way, and so on.
