The X-as-a-Service interaction mode can be highly effective in helping software-delivery teams achieve fast flow. However, as with any service, if the service boundaries are not well drawn and the service attempts to provide either too much or too little without enough flexibility, the X-as-a-Service interaction will not be effective; the service will not meet the needs of consuming teams. To address the problem of poorly drawn service boundaries, the collaboration team interaction mode can be used to help redraw service boundaries in a new place, either contracting or expanding the remit of
...more
