Corbin Payne

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Experience advisors do not personally gravitate toward differentiators nearly as much as uniqueness seekers, but they are far more likely than the other groups to both talk about and ask about brands. They say they like it less, but they actually talk about it more. These are the people who are the most proactive about word of mouth, not necessarily because they love differentiators, but rather because it makes them feel good about themselves and their own expertise.
Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth
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