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Kindle Notes & Highlights
The secret of managing is keeping the people who hate you away from the ones who haven’t made up their minds.
Especially as you become more senior, remember that your manager expects you to bring solutions, not problems.
Listening is the first and most basic skill of managing people. Listening is a precursor to empathy, which is one of the core skills of a quality manager.
If you find yourself playing the role of taskmaster — criticizing people who break the rules or don’t follow the process — see if the process itself can be changed to be easier to follow. It’s a waste of your time to play rules cop, and automation can often make the rules more obvious.
