The Effective Manager

by Mark Horstman

If you're going to create trust and trusting relationships with your directs, then, you're going to have to talk to them frequently about things that are important to them.

Rather than thinking, “What can I say to this person about her mistake?” or, “How can I praise her for that great decision?” the right approach is to focus on what you want (the future), not on the past, because there's nothing she or you can do about the past.