The Power of the Other: The startling effect other people have on you, from the boardroom to the bedroom and beyond-and what to do about it

by Henry Cloud

Whoever answers before listening is both foolish and shameful.”

Good, caring people can be perceived wrongly by others simply because a connection has not been made.

We trust people when we know that their motives are good, that they want good things for us, even if at times it might cost them. Good relationships are built on this bedrock of trust: I know that you want the best for me, so I trust you.