Jonathan

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It's common for users to ask the moderator questions during the test. For example, a user might ask a moderator, “So, should I click here to log in?” Rather than replying yes or no, a good moderator might ask, “What would you expect to happen if you clicked there?,” or might say, “Do whatever you would do if you were by yourself.” Good moderators often use the judo move of answering a question with a question.
The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback
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