Triggers: Sparking positive change and making it last

by Marshall Goldsmith

I was getting ready to point out that she wasn’t the only person having problems. Then I remembered your words in class: “Am I willing at this time to make the investment required to make a positive contribution on this topic?” I took a breath and decided to be the guy who she needed to talk to. I didn’t say a thing. When she finished venting, she said, “That felt good.” All I could say was, “I love you.”