Triggers: Sparking positive change and making it last

by Marshall Goldsmith

It is much easier, and more fun, to attack the strategy of the person who’s trying to help than to try to solve the problem.

Once we deconstruct feedback into its four stages of evidence, relevance, consequence, and action, the world never looks the same again. Suddenly we understand that our good behavior is not random. It’s logical. It follows a pattern. It makes sense. It’s within our control.

Good things happen when we ask ourselves what we need to create, preserve, eliminate, and accept