Samuel van Deth

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This is a classic chasm symptom, as the entrepreneurial enterprise leaves behind the latent enthusiasm of the early market. It is usually interpreted as a letdown in the sales force or a cooling off in demand when, in fact, it is simply the consequence of trying to expand too rapidly and too broadly into too loosely bounded a market.
Crossing the Chasm: Marketing and Selling Disruptive Products to Mainstream Customers
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