Ola Rask

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every additional new target customer will put additional new demands on the whole product. That is, the total sum of products and services needed in order to get the desired benefit changes any time you change the value proposition. It soon becomes clear to even the most optimistic product marketing managers that they cannot go after all markets at once, that at minimum they have to sequence and prioritize opportunities, and that each opportunity has very real support costs.
Crossing the Chasm: Marketing and Selling Disruptive Products to Mainstream Customers
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