Ola Rask

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Enthusiasts are like kindling: They help start the fire. They need to be cherished for that. The way to cherish them is to let them in on the secret, to let them play with the product and give you their feedback, and wherever appropriate, to implement the improvements they suggest and to let them know that you implemented them.
Crossing the Chasm: Marketing and Selling Disruptive Products to Mainstream Customers
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