Ola Rask

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Simply put, the early majority is willing and able to become technologically competent where necessary; the late majority is not. When a product reaches this point in the market development, it must be made increasingly easier to adopt in order to continue being successful. If this does not occur, the transition to the late majority will stall.
Crossing the Chasm: Marketing and Selling Disruptive Products to Mainstream Customers
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