Matthew Ackerman

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For example, when you buy a tablet, you need to have either a Wi-Fi network at home or a cellular connection for it to work, but either one is likely to have to be purchased separately.
Matthew Ackerman
The product and it's ecosystem to support the offering, required to deliver the value expressed to the customer and meet expectations at a minimum
Crossing the Chasm: Marketing and Selling Disruptive Products to Mainstream Customers
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