Matthew Ackerman

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In the case of a tablet, this would include email, a browser, a calendar, a personal directory, a search engine, and an app store, for example.
Matthew Ackerman
Extra bells and whistles that customers might want as part of their experience, probably derived from their experience with similar product. These are additional blocks that either you build or the community builds that enhance the experience of your product
Crossing the Chasm: Marketing and Selling Disruptive Products to Mainstream Customers
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