Goke Pelemo

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Markets as categories are impersonal, abstract things: the smartphone market, the gigabit router market, the office automation market, and so on. Neither the names nor the descriptions of markets evoke any memorable images—they do not elicit the cooperation of one’s intuitive faculties. In fact, these are not “markets” at all in our sense of the term—they do not refer to populations of customers, but rather sets of competitors.
Crossing the Chasm: Marketing and Selling Disruptive Products to Mainstream Customers
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