Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability

by Krug Steve

Here’s the rule: If you can’t make something self-evident, you at least need to make it self-explanatory.

We don’t figure out how things work. We muddle through.

No entendemos cómo funcionan las cosas. Nos las arreglamos

CLARITY TRUMPS CONSISTENCY