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Kindle Notes & Highlights
“The key, of course, is to define our goals, our results, in a way that is simple enough to grasp easily, and specific enough to be actionable. Profit is not actionable enough. It needs to be more closely related to what we do on a daily basis.
“All of you, every one of you, are responsible for sales. Not just JR. All of you are responsible for marketing. Not just Mikey. All of you are responsible for product development, customer service, and finance. Does that make sense?”
“Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.”
“If we don’t trust one another, then we aren’t going to engage in open, constructive, ideological conflict. And we’ll just continue to preserve a sense of artificial harmony.”
“Let me assure you that from now on, every staff meeting we have will be loaded with conflict. And they won’t be boring. And if there is nothing worth debating, then we won’t have a meeting.”
“No, trust is not the same as assuming everyone is on the same page as you, and that they don’t need to be pushed. Trust is knowing that when a team member does push you, they’re doing it because they care about the team.”
