Yousab

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Not only do Villain Stories help us blame others for bad results, but they also set us up to then do whatever we want to the “villains.” After all, we can feel okay insulting or abusing a bonehead—whereas we might have to be more careful with a living, breathing person. Then when we fail to get the results we really want, we stay stuck in our ineffective behavior because, after all, look who we’re dealing with!
Crucial Conversations Tools for Talking When Stakes Are High
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