Samuel L

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It is not a way of taking back something we’ve said that hurt others’ feelings. Rather, it is a way of ensuring that what we said didn’t hurt more than it should have. Once Yvonne clarified her genuine goals (and not merely some trumped-up goal that appeals to Jotham), Jotham felt safer acknowledging his own contribution, and the two were back in dialogue.
Crucial Conversations Tools for Talking When Stakes Are High
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