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Crucial Conversations Tools for Talking When Stakes Are High, by Kerry Patterson

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• Agree. Agree when you share views. • Build. If others leave something out, agree where you share views, then build. • Compare. When you do differ significantly, don’t suggest others are wrong. Compare your two views.
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Crucial Conversations Tools for Talking When Stakes Are High
Crucial Conversations Tools for Talking When Stakes Are High
by Kerry Patterson
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