Jake McCrary

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Every time we find ourselves arguing, debating, running away, or otherwise acting in an ineffective way, it’s because we don’t know how to share meaning. Instead of engaging in healthy dialogue, we play silly and costly games. For instance, sometimes we move to silence. We play Salute and Stay Mute. That is, we don’t confront people in positions of authority. Or at home we may play Freeze Your Lover. With this tortured technique, we give loved ones the cold shoulder in order to get them to treat us better (what’s the logic in that?). Sometimes we rely on hints, sarcasm, caustic humor, ...more
Crucial Conversations Tools for Talking When Stakes Are High
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