Michael Ojo

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However, we can stay in dialogue by finding a way to honor and regard another person’s basic humanity. In essence, feelings of disrespect often come when we dwell on how others are different from ourselves. We can counteract these feelings by looking for ways we are similar. Without excusing others’ behavior, we try to sympathize, even empathize, with them.
Crucial Conversations Tools for Talking When Stakes Are High
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