Josie Kolbech

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Each of us enters conversations with our own opinions, feelings, theories, and experiences about the topic at hand. This unique combination of thoughts and feelings makes up our personal pool of meaning. This pool not only informs us, but also propels our every action. When two or more of us enter crucial conversations, by definition we don’t share the same pool. Our opinions differ. I believe one thing; you another. I have one history; you another.
Crucial Conversations Tools for Talking When Stakes Are High
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