Crucial Conversations Tools for Talking When Stakes Are High
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Why We Tell Clever Stories
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Our need to tell clever stories often starts with our own sellouts.
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we usually don’t begin telling stories that justify our actions until we have done something that we feel a need to justify.
Nada Ibrahim
صح جدا لما الواحد يعمل حاجة ضميره يوجعه بسببها بيبدأ يقنع نفسه و مخه انه كان لازم يعمل كدة عشان كذا و كذا
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We sell out when we consciously act against our own sense of what’s right.
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When we don’t admit to our own mistakes, we obsess about others’ faults, our innocence, and our powerlessness to do anything other than what we’re already doing.
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That’s because clever stories have one characteristic in common: They’re incomplete.
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Am I pretending not to notice my role in the problem?
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You become aware of how you’ve minimized your own mistakes while you’ve exaggerated the role of others.
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SUMMARY—MASTER MY STORIES
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Retrace Your Path
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SHARE RISKY MEANING
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The best at dialogue speak their minds completely and do it in a way that makes it safe for others to hear what they have to say and respond to it as well. They are both totally frank and completely respectful.
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Actually, it can be done if you know how to carefully blend three ingredients—confidence, humility, and skill.
Nada Ibrahim
المكونات الثلاثة علشان تقول اللي في نفسك من لير خوف
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People who are skilled at dialogue have the confidence to say what needs to be said to the person who needs to hear it.
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They speak the unspeakable, and people are grateful for their honesty.
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five tools can be easily remembered with the acronym STATE. It stands for:   • Share your facts • Tell your story • Ask for others’ paths
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Talk tentatively • Encourage testing
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THE “WHAT” SKILLS Share Your Facts
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Facts are the least controversial.
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Facts are the most persuasive.
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While we’re speaking here about being persuasive, let’s add that our goal is not to persuade others that we are right. We aren’t trying to “win” the dialogue.
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Gathering the facts is the homework required for crucial conversations.
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Earn the right to share your story by starting with your facts. Facts lay the groundwork for all delicate conversations.
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Don’t pile it on. Sometimes we lack the confidence to speak up, so we let problems simmer for a long time. Given the chance, we generate a whole arsenal of unflattering conclusions.
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and you just know in your heart of hearts that you’re right and they’re wrong—
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The more you care about an issue, the less likely you are to be on your best behavior.
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STATE
Nada Ibrahim
S: share the facts T: tell my story A: ask for others facrs and story T: talk tentativly E: encouage testing اقول الحقائق اللي شايفاها اقول قصتي اللي بتدور في دماغي او الاستنتاجات اللي وصلتلها بناء على الحقائق اطلب من الطرف التاني يقول الحقائق و القصة بتاعته اتكلم بطريقة توحي بأن كلامي مش آخر المطاف اشجع الطرف الثاني يعبر عن رأيه حتى لو مخالف لرأيي
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strong emotions take a while to subside.
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Once the chemicals that fuel emotions are released, they hang around in
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the bloodstream for a time—in some cases, long after thou...
This highlight has been truncated due to consecutive passage length restrictions.
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Every sentence has a history.
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Understanding doesn’t equate with agreement.
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Most arguments consist of battles over the 5 to 10 percent of the facts and stories that people disagree over.
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There are four common ways of making decisions: command, consult, vote, and consensus.
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“Everybody’s business is nobody’s business.”
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“Are we playing games or are we in dialogue?” It’s a wonderful start.
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“I think we’ve moved away from dialogue.”
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Nada Ibrahim
ملخص مهارات الحوار
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