Crucial Conversations Tools for Talking When Stakes Are High

by Kerry Patterson

That means you trusted his or her purposes so you were willing to listen to some pretty tough feedback.

لما الواحد يحس ان اللي بيكلمه مهتم فعلا بيه مش عامل نفسه مهتم، اي كلام هايقوله ممكن اقبله