Apologize When Appropriate • When you’ve clearly violated respect, apologize. Contrast to Fix Misunderstanding • When others misunderstand either your purpose or your intent, use Contrasting. Start with what you don’t intend or mean. Then explain what you do intend or mean. Create a Mutual Purpose • When you are at cross-purposes, use four skills to get back to Mutual Purpose: • Commit to seek Mutual Purpose. • Recognize the purpose behind the strategy. • Invent a Mutual Purpose. • Brainstorm new strategies.
