Neha Rathore

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SUMMARY—MAKE IT SAFE Step Out When others move to silence or violence, step out of the conversation and Make It Safe. When safety is restored, go back to the issue at hand and continue the dialogue. Decide Which Condition of Safety Is at Risk • Mutual Purpose. Do others believe you care about their goals in this conversation? Do they trust your motives? • Mutual Respect. Do others believe you respect them?
Crucial Conversations Tools for Talking When Stakes Are High
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