Now, an apology isn’t really an apology unless you experience a change in heart. To offer a sincere apology, your motives have to change. You have to give up saving face, being right, or winning in order to focus on what you really want. You have to sacrifice a bit of your ego by admitting your error. But like many sacrifices, when you give up something you value, you’re rewarded with something even more valuable—healthy dialogue and better results.
