Daniel Walter

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What does it take to be able to step out of an argument and watch for process—including what you yourself are doing and the impact you’re having? You have to become a vigilant self-monitor. That is, pay close attention to what you’re doing and the impact it’s having, and then alter your strategy if necessary. Specifically, watch to see if you’re having a good or bad impact on safety.
Crucial Conversations Tools for Talking When Stakes Are High
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