Daniel Walter

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“It was easy,” Greta explained. “At first I did feel attacked, and I wanted to strike back. To be honest, I wanted to put that guy in his place. He was accusing me in public, and he was wrong.” “And then it struck me,” she continued. “Despite the fact that I had 400 eyeballs pinned to me, a rather important question hit me like a ton of bricks: ‘What do I really want here?’”
Crucial Conversations Tools for Talking When Stakes Are High
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