Daniel Walter

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So what should you do? Start with Heart. Think about what you really want and how dialogue can help you get it. And master your story—realize that you may be jumping to a hasty Victim, Villain, or Helpless Story. The best way to find out the true story is not to act out the worst story you can generate. That will lead to self-destructive silence and violence games. Think about other possible explanations long enough to temper your emotions so you can get to dialogue.
Crucial Conversations Tools for Talking When Stakes Are High
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