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For nobody needs a smile so much as those who have none left to give!
PRINCIPLE 2 Smile.
the average person is more interested in his or her own name than in all the other names on earth put together.
He told the boys and girls in the neighbourhood that if they would go out and pull enough clover and dandelions to feed the rabbits, he would name the bunnies in their honour.
The plan worked like magic, and Carnegie never forgot it.
This policy of remembering and honouring the names of his friends and business associates was one of the secrets of Andrew Carnegie’s leadership.
one of the simplest, most obvious and most important ways of gaining good will was by remembering names and making people feel important
Remember that a person’s name is to that person the sweetest and most important sound in any language.
I had listened intently. I had listened because I was genuinely interested.
That kind of listening is one of the highest compliments we can pay anyone.
‘There is no mystery about successful business intercourse . . . Exclusive attention to the person who is speaking to you is very important. Nothing else is so flattering as that.’
Listening is just as important in one’s home life as in the world of business.
he had really wanted
was a feeling of importance. He got this feeling of importance at first by kicking and complaining. But as soon as he got his feeling of importance from a representative of the company, his imagined grievances vanished into thin air.
He read the lives of famous people and wrote them asking for additional information about their childhoods.
He was a good listener. He asked famous people to tell him more about themselves.
Very important people have told me that they prefer good listeners to good talkers, but the ability to listen seems rarer than almost any other good trait.’
‘Many persons call a doctor when all they want is an audience.’
He had wanted merely a friendly, sympathetic listener to whom he could unburden himself. That’s what we all want when we are in trouble. That is frequently all the irritated customer wants, and the dissatisfied employee or the hurt friend.
be an attentive listener. To be interesting, be interested. Ask questions that other persons will enjoy answering. Encourage them to talk about themselves and their accomplishments.
Remember
Be a good listener. Encourage others to talk about themselves.
the royal road to a person’s heart is to talk about the things he or she treasures most.
Talk in terms of the other person’s interests.
Always make the other person feel important.
to be appreciated.’
‘Do unto others as you would have others do unto you.’
give unto others what we would have others give unto us.
All the time, everywhere.
If, for example, the waitress brings us mashed potatoes when we have ordered French fries, let’s say, ‘I’m sorry to trouble you, but I prefer the French fries.’
‘I’m sorry to trouble you,’ ‘Would you be so kind as to –?’ ‘Won’t you please?’ ‘Would you
mind?’ ‘Thank you’
Hall Caine’s novels – The Christian, The Deemster, The Manxman,
Czyt.
he met the
literary artists of the day. Profiting by their advice and inspired by their encouragement, he launched upon a career that emblazoned his name across the sky.
he might have died poor and unknown had he not written an essay expressing his admiration for a famous man.
Such is the power, the stupendous power, of sincere heart-felt appreciation.
I made a sign which reads ‘YOU ARE IMPORTANT.’ This sign hangs in the front of the classroom for all to see and to remind me that each student I face is equally important.
almost all the people you meet feel themselves superior to you in some way, and a sure way to their hearts is to let them realise in some subtle way that you realise their importance, and recognise it sincerely.
frequently those who have the least justification for a feeling of achievement bolster up their egos by a show of tumult
‘Talk to people about themselves and they will listen for hours.’
Remrmber
Make the other person feel important – and do it sincerely.
IN A NUTSHELL SIX WAYS TO MAKE PEOPLE LIKE YOU PRINCIPLE 1 Become genuinely interested in other people. PRINCIPLE 2 Smile. PRINCIPLE 3 Remember that a person’s name is to that person the sweetest and most important sound in any language. PRINCIPLE 4 Be a good listener. Encourage others to talk about themselves. PRINCIPLE 5 Talk in terms of the other person’s interests. PRINCIPLE 6 Make the other person feel important – and do it sincerely.
YOU CAN’T WIN AN ARGUMENT
Why prove to a man he is wrong? Is that going to make him like you? Why not let him save his face? He didn’t ask for your opinion. He didn’t want it. Why argue with him? Always avoid the acute angle.’
Remember
there is only one way under high heaven to get the best of an argument – and that is to avoid it.
Very important!
Avoid it as you would avoid rattlesnakes and earthquakes.
Nine times out of ten, an argument ends with each of the contestants more firmly convinced than ever...
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You can’t win an argument. You can’t because if you lose it, you lose it; and if ...
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You have hurt his pride. He will resent your triumph. And – A man convinced against his will Is of the same opinion still.
