Reader Reviews: Inaccurate Crap or Symphony of Voices?
In a recent Telegraph article, journalist and author Tom Payne muses on the evolving role of literary critics, positing that "reviewing has, over the years, become increasingly personal" and discusses the "phenomenon of the reader-review, the arena in which the line between crap and inaccuracy becomes all the murkier." Whether reader reviews are fully supplanting or simply complementing professional literary reviews is still shaking out, but Goodreads is certainly the front line for the rise of the reader review. We're interested in making book discussion more personal, and we encourage Payne to give reader reviews a second chance. Our strength lies not in touting any one critic, but in providing a channel for a symphony of voices.
Payne quotes a sampling of Goodreads reviews and seems to lament their lack of depth. However, I'd argue that Payne has missed the point of reader reviews. I speak mostly from my personal experience, but I'm going to hazard a guess as to how members of Goodreads use the reviews on our site. There are two primary ways:
That said, I also enjoy reading professional reviews by literary critics who can provide cultural context or insight into an author's larger body of work. What do you think, Goodreads? Do you use reader reviews as I do? Do you have suggestions for ways we can help you find the most helpful reviews?
Payne quotes a sampling of Goodreads reviews and seems to lament their lack of depth. However, I'd argue that Payne has missed the point of reader reviews. I speak mostly from my personal experience, but I'm going to hazard a guess as to how members of Goodreads use the reviews on our site. There are two primary ways:
- 1. Friend reviews come first. Friend reviews are delivered directly to us in regular updates, or if we view a book page, friend reviews are displayed above reviews from strangers. Take, for example, the reviews of my very smart and well-read brother, Tim. Tim often takes the time to write a thoughtful, artfully crafted review. Other times he may jot down some notes, as if he's speaking extemporaneously. Either way works for me, because, well, he's my brother, and knowing his taste and interests, I can read between the lines and get a sense of his response to the book and whether I'd like to read it myself. I don't need him to write on par with a professional literary critic—although he's fully capable of it—because I'm getting something personal out of his review.
- 2. Community reviews create a collage of ideas. When I finish a book, I like to visit its page on Goodreads and poke around in the reviews posted there. I skim most, but invariably a few will grab my attention and I'll read them in full. Even if you don't venture past the first page of reviews, you're sure to find someone who raves about a book, someone who despised it, and a whole lot of responses in the middle. This vast constellation of opinions coalesces to give me a robust impression of the book's reception in the Goodreads community. I may agree or disagree with (or laugh at) some of the reviews I see, but browsing reviews always helps solidify my own thoughts on the book and provoke new ideas. No one review, as Payne points out, is fully satisfying, but readers can react to the collection of opinions as a whole.
That said, I also enjoy reading professional reviews by literary critics who can provide cultural context or insight into an author's larger body of work. What do you think, Goodreads? Do you use reader reviews as I do? Do you have suggestions for ways we can help you find the most helpful reviews?
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Aug 11, 2011 03:10PM

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While I possess the necessary mental accoutrements for criticism, I often prefer to write in a more yielding manner, describing my personal response to a work. Librarians use the term, “book talk”, a non-critical approach used to promote reading. A better term for what I do is “reader response”. The term comes from literary theory; it focuses on the reader’s experience as the event that completes a book. The reader response style fits better with blogging. With print media, reviews were written by authoritative literary figures; they were also relatively scarce. On the web, reviews are written by anyone; they are in abundance. More often than not, the most valuable thing I can add to the conversation about a book is my personal response, a fragment others can collect in forming their overall perception of a work.
Something I wrote as a part of this: http://johnmiedema.ca/2011/02/13/how-...
Something I wrote as a part of this: http://johnmiedema.ca/2011/02/13/how-...

Tracy


For my part, I always write reviews. I don't claim to have comprehensive knowledge of many (or even any) areas, but I do try to have my reviews place the book in question in some kind of context, even if that is just "This book was the most thorough (useful, definitive, unnecessary, etc.) on the subject that I have read", or "Good, but I wanted X,Y and Z."
I try not to read many user reviews before reading the book. I do, however, read professional reviews before reading the book. I think professionals are more apt to give an evaluation of the book, rather than a narrative summary of the contents. Does that make sense? When I read a review, I'm looking for the things that I listed: context and evaluation. A lot of "amateur" reviews are far less concerned with these overarching values and more concerned with the subjective "Did *I* like this book? Did I find subjective enjoyment in it?" Which, of course, has it's place, but doesn't necessarily convince me of the book's inherent value.

The problem with the professionals is this--they are sort of like hipsters. If something is mainstream or popular, they downplay its worth. Professional critics will find fault with books like The DaVinci Code and Carrie because they are not "literary" and are marketed to the masses. I counter with this--if a million people like it, surely something must be good about it?
For example, I hate the Twilight books. I think they are poorly written and send a negative message to our young girls about what a healthy relationship is. That's my opinion, you may or may not agree with me. Does the fact that I have a Master's in English make my opinion any more important than yours? No. The Twilight books, like it or not, introduced a new generation to reading--they were "gateway books." That's a good thing.
I use the reviews on Goodreads or Amazon as a thermometer and I pay attention to reviewers who seem to share a similar taste in books as I, that way I can decide if I'm more or less likely to enjoy a book. I'll take recommendations from the guy behind the counter at Shop Rite just as I would from my local librarian or the NY Times review of books. It's all a matter of taste.

I DO think it would be sweet if users could define their own scale(s). Further, it'd be interesting to be able to rate books in a few different measures. One 'overall' rating is too vague to really be dependable, especially when you don't know what the user intends when they say a book is a "four-star" book. What happens for me then is that I'm automatically dismissive of any ratings on the extreme end of the spectrum, thinking there is a high likelihood the user is having an overly emotional response to the work, which is fine, but not useful for me, necessarily.
So...I would dig a system that allowed users to rate books for different characteristics. Let them define said characteristics and then, for each rating, show what other books the user game similar ratings and for the user to briefly explain the rating.
i.e. "Characters - 4/5 - Loved the protagonist, but found the antagonist somewhat unbelievable."
BAM! That little piece of information gives me a lot more to go on that having to trudge through paragraph after paragraph of plot rehashing and other useless patter. Give me a few of those strings and I can quickly make a decision on whether I'm interested in the book; even more so if I see that you said the same thing about another book's characters I've already read and felt similarly. Further, then I'm likely to follow said reviewers reviews as it would appear we read similarly.
And if you're somehow still reading this...what the hell?

As a writer, I appreciate when an industry critic gives me a line I can use on my website, but I'm way more intrigued by readers' emotional reactions. These actually help me learn as a writer - because ultimately writing is an act of connecting with a reader, so I'm always trying to learn how to hone my craft and connect more powerfully. I find blog reviews and Goodreads reviews to be the two best sources for this kind of insight.
In terms of selecting which books to read, I admit I'm still more swayed by the industry reviews than a random reviewer I've never heard of. But what will really make me buy a book is when a friend or a blogger I know and respect shares the emotional experience they had while reading.


My primary frustration is with the frequent sloppiness of many people's reviews. But that's a general concern I have with writing across all social media. Sloppy writing is an epidemic on Internet forums. I'm a big believer in the Like button to provide feedback to folks who I think give worthwhile, polished responses. My only suggestion to Goodreads would be to frequently reevaluate your method for determining how reviews/reviewers are ranked. Strive to reflect quality of writing not just the length or number of canned reviews a person can throw on the site.
Ultimately, I enjoy the forum Goodreads provides. But I have to say again, there are lots of sloppy and unhelpful reader reviews here. But that isn't your fault. It's the nature of providing a public forum. Thank you for providing one by the way!

That said, I believe that whatever book's review someone reads -either it's a professional's or some friend's who really hates writing long reviews- it's a good way to get better in touch with that book and discover things you wouldn't see yourself.

I have added many books to my "to-read" list on GoodReads because of reader reviews and hope that my reviews have influenced a few people to read books that I like.

Of course, just like word of mouth, most of us are likely to trust our friends' opinions more than those of the general public, but how is that really different than the voice of a literary critic. Some I trust, some I don't. And, honestly, I'm more likely to believe that the readers on Goodreads have actually read these books cover to cover, not just sifted through to make a deadline.

I second that! :)

Having said that, without a personal discretion the review comes out as a mechanical one with little to interest me. Especially while reading friends' reviews at Goodreads, I like to have those personal 'crap' in those. Because that's what makes it real.

I second that! :)"
Me too!
My reviews are mostly for my friends, and myself (for reference).

But i love reading those reviews after already reading the book , they feel so personal and real , of course i would like to read a professional review which could give me an inside sight of the author and his real intentions so i actually enjoy both

Pros vs Readers: I prefer reader reviews to professional reviews. I find Pros often have a tendency to make something of nothing - perhaps to achieve publication-worthiness? (Although, I thoroughly enjoy reading reviews written by pros/semi-pros when they have no stake in the game and are writing simply for personal or community enjoyment.) It reminds me of the cooking magazines filled with recipes calling for exotic ingredients written by professionals. Those are ok, but my most well-used recipes are those written by folks in the trenches of life experience, using commonly-at-hand ingredients that have been proven taste-worthy by their own families.
Use of Reviews:Another way I use the reviews on goodreads is to explore a trail to my next interesting read. If I was intrigued by a book, I scan the reviews to find someone of like-mindedness. Then I raid their shelves and look for other highly rated books with well-expressed impressions. Those are often the next titles to land on my to-read list. A much more reliable method than scouting the back of the book blurbs!
Reluctance: I find myself most reluctant to write reviews for books I'd rate with 1, 2, or 3 stars if they were written by a Goodreads Author. I thoroughly enjoy the goodreads community...and think it would be a bit of drag as an author in the community to have to encounter the reviews of fellow goodreaders that didn't like the book. I've sometimes found myself choosing not to post those reviews.






I love the goodreads community and come here often when I want to know what the majority of readers think about a certain book. I agree with the others...I like to read the reviews after I complete the book.

I totally agree. Often times I can't find anyone available to tell about how I felt about the book! What a great way to get it off your chest!

Think of it in movie terms. I never really believe film reviewers who write for the NY Times or other newspapers, because they go to the movie and watch it because it's their job to analyze and nitpick every single detail. But the average person doesnt--they go to watch and enjoy.
In this sense, Goodreads tells me the real truth because the reviews are from the everyday person rather than the professional critic whose "reading palette" is a little to narrow.






So you're saying you prefer a book report from a sixth-grader or an overly arching bit of banality from the cankering masses. How droll. "
In a way, I do indeed. Because when I see it, I know it's a review written by a sixth-grader, or by a specialist in the field, or by an educated reader with high expectations - and this variety of opinions on different levels of perception tells me more about the book than a review written by someone who writes reviews for living.
Chris wrote: "Book reviewing is a genre"
And you confirm exactly what I have written - that professional reviewers are more focused on producing a new piece of literature rather than on the book itself.

"The artist, like the God of the creation, remains within or behind or beyond or above his handiwork, invisible, refined out of existence, indifferent, paring his fingernails." James Joyce
The written word is too precious to own it. Set it free.

It is interesting that you use the word 'born' in relation to the Great American Novel. I see the written word as the offspring of the author - very precious to them, maybe not so appealing to others, but deserving of a certain respect regardless.
I sense your passion for what you do. I absolutely admire that. I also have a deep, deep love of the written word. What divides us (aside from the Atlantic Ocean) is, perhaps, a lack of agreement on the nature of cogent reviewing. You are a professional in your field. I am an autodidact. It would be foolish of me to imagine myself to have your skills. I feel no doubt, however, that my interpretation/review of a work of fiction is equally valid with yours. If not, books would be written solely with critics in mind and that is surely not what the sculptor had intended while creating a work of art?


And I am getting more and more cynical all the time about reviews. A recent very eagerly expected fantasy bestseller had marvelous media reviews, while goodreads user seem to have been much more critical - my opinion was also critical and I saw much deeper analysis of why the book was not good (it was not, IMO) on GR than on any review by big papers or other authors.


Pomposity. Now that's a great word! =)

Seeing as I have a good book to read, and half an hour before I need to go to bed, I'm choosing option A, with a caveat: You have demonstrated naught but bad manners on this board so far. The only reviews on your profile are negative. The few comments you have associated with you on other threads are foul mouthed and likewise negative. In short, you seem a very disagreeable and uninteresting person who takes delight in hating. The self-importance you place on yourself is probably the only importance you have. Certainly you have none from me.
Go away, little troll. Go away.

The Painter Norman Rockwell captured a similitude of horror that resonates in his documenting of towns and burghs. Each of his works is a master stroke of banality, though that was not his intent, which of course makes his efforts that more interestingly delusional in his pursuit of capturing Small America.
Where is the seed of originality or inspiration in such a repetitive rendering of America’s small towns such as train stations that are stationary, the locomotive in the foreground is meant to pose not to move and too his caricature of characters, who as a lot, seem to know they are being painted and live that moment only for the brushstroke and rather uniformly they are attired whether it be a military uniform, business suit or to go full circle, the uniform of a filling station attendant.
This transparent technique passes muster and is accepted wholeheartedly by the terrible masses who, down to a one, allow this charade to pass for slice of life America homage.
And so too goes the citizen review, if allowed to happen.
"
Words: 236. Communication: 0.
Your self-contentment has, in my opinion, no grounds whatsoever. No one told you yet that substance is at least equally important as form?

I know that, for me, just as it impacts all other things that I read on the internet, if it's full of typographical errors, I tend to discredit what's being said. Now, maybe I'm being overly picky, but I just think that on a site that's dedicated to reading, books, words and writing, one would *want* their posts to be as clear as possible. I do have to admit that I like the pretty pictures in reviews, though. **shameface** Many of them can be quite entertaining. And, lastly, if I'm having a hard time deciding between two books, I usually go with whatever book has a greater average review. Sometimes it works, sometimes it doesn't.
EDIT: Also, I just read the OP's linked article about Tom Payne. Is it just me, or does the man seem particularly thin skinned and lashing out?

Yes, I do look at the average rating, although it is not something that I fully trust. I look for longer reviews - comments like "it's fantastic", "boring", "I never read it" are not too helpful, obviously ;-) When I see a review that catches my attention, I go even further and look at the reviewer's profile to see what he/she likes to read, how he/she rated the books I know etc. When I see a review that I find really interesting, written by a person that reads things I also like, I send an invitation to be friends so I can follow the reviewer. I don't like reviews that are messy, written in bad style or too florid and pompous, full of spelling or grammar mistakes, overexcited or too harsh, because I find extreme opinions less reliable.

And a confession : I hate reviews with images, I wish I could filter those out. (0.1% of the times the images are interesting and add to contents. But 99.9% of the times use of images is just a symptom of trying too hard to get people´s attention "look at my review")

Translation: I like reading things that are something more than meaningless pseudo-poetical prattle.
EOT for me, I can see you have no means of better understanding and no willingness to acquire any. Discussion with you is pointless.



To a certain extent, I agree. I also totally agree with Jessica's post. I, personally, don't like professional reviews. Those books I have read based on such sources have *not* turned out to be books that I've enjoyed, or felt illuminated by.
GoodReads community reviews are indeed a "symphony" and a "collage" of perspectives. More interesting, and more enlightening, in my opinion. At the very least they are complementary to those of the divas.

I agree with your statement above. It is a place to express one's opinion about why they did or did not like a book. It is not a venue to make one feel better by flaunting their education, denigrating or belittling others in the process. I just stop reading when I come across that type of review. I have seen reviews/reviewers like this referred to by others as "written by frustrated writers or English Lit Majors who want to prove they can do better." There are many professional reviewers that seem to have this problem and may be why readers eschew them. I appreciate above where a poster said that just because they have a Masters in English doesn't make their opinions more relevant than someone who does not.
All this doesn't mean I don't appreciate an intelligent and informative review. Don't spew out curse words, put down other readers for liking/not liking a book, don't personally attack the author and so on. Tell us more than 'I loved/hated this book and you will too'. Oh, don't like text writing in a review, u r able to write out full words so please do.
That being said I read reviews, both reader and professional, to help in selecting a book and to see what others think after I have finished a book. The only time I stay away is when I'm getting ready to start or have started a read. This way I avoid preconceived attitudes towards plot or characters, allowing me to approach a read with a fresh slate. This also helps me to avoid those pesky spoilers.