How Words Affect Your Work

No one would argue with the fact that the tools you use affect the work you do. Ever try to close a business deal when your cell phone keeps dropping the call? Or work on a computer that has a virus corrupting every application that you open? In fact, you can’t even cut a piece of paper without leaving a jagged edge unless you have sharp scissors.

Tools matter.

So do words. They’re the tools that shape how you think about the work you’re doing or about to do. Take, for example, these often...