Service Choreography

My wife and I grabbed a quick weekend in New York City. After arriving at The London NYC hotel on Friday afternoon armed only with advance tickets to a Friday night and Saturday afternoon play, we went straight to the hotel concierge! We needed help with dinner reservations and off-the-beaten attractions not obvious to the typical tourist. Despite the busy, crowded hotel lobby, what we received felt like a private briefing uniquely tailored to our whims as if we were the hotel’s only guests!

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