10 Lessons Learned in Surviving Poor Customer Service

A recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband. Sharing some of the customer-service snafus with friends and colleagues, we’ve discovered that these happenings are all too common for the construction industry.

Reflecting on our experiences and hearing the tales of woe from others, I’ve put together “10 Lessons Learned” to help you survive your next customer-service nightmare.

On the other hand, if you own a business in ANY industry...