How to have patience with the "technologically impaired."

You know the type.

The type ofpeoplethat, when searching for an online video type "google.com" into their Ask search toolbar on their web browser, click the first search result (Google.com), types in "youtube," clicks the first result (YouTube.com), andthen finally types his/her search query.

If you didn't see a problem with that, you might be one of them yourself.

Here's how to work with the technologically handicapped:

1. Start from the beginning. Yes, in some cases, this may even entail...